Germany
Hosted in Germany
Your company data is hosted in Germany and handled according to clear data protection standards.
Security & Trust Center
Security your business can rely on.
Your company data deserves responsible care. 42suite combines clear access controls, reliable operations, and personal support.
Trust that matters every day
Application & database
Data isolation
Access is restricted to the approved customer workspace in both the application and the database.
Roles & 2FA
Access based on responsibility
You decide who in your team can view or edit each area. An additional sign-in confirmation strengthens account protection.
Private object storage
Confidential documents
Contracts, invoices, and application documents remain private and are only made available through short-lived downloads after authorisation.
Transparent
Traceable processes
Important changes to responsibilities, status, and finances remain traceable for authorized people.
Dependably documented
Clear agreements
Data protection, processing, and responsibilities are set out clearly in binding agreements.
Reliable operations
- Data backups
- at least every 4 hours
- Retention period
- 30 days
- Resuming service after disruption
- Target: 8 business hours
- Readiness checks
- scheduled operational process
These figures are our standard objectives. The terms of your individual contract are binding; approved evidence is available on request once a current record exists.
Backup and recovery process →Reporting and communication
Security reports go directly to the security team. Critical incidents are assessed, contained, documented, and communicated to affected contract customers through agreed channels.
[email protected]Standard service objectives
Target availability is 99.5% per calendar month. Support is available Monday through Friday, 09:00–17:00 Europe/Berlin, excluding public holidays. The individual contract contains the binding values.
2 business hours
Critical
Service unavailable or security incident
4 business hours
High
Core workflow materially impaired
8 business hours
Normal
Limited function or workaround available
16 business hours
Low
Question or non-blocking request
Documents for your decision
Documents for your decision
You can review all available contractual and data protection documents before making your decision. We are happy to answer your questions personally.
Taking your data with you
- The scope, format, and timeframe of a data handover are agreed transparently before the contract starts.
- You receive your business data in documented, common formats and your files in their original format.
- A personal contact supports you with questions about taking your data with you.
- After the confirmed handover, customer data is deleted or restricted according to contractual and statutory periods.
How we maintain quality
- Automated security tests verify that manipulated identifiers cannot expose data across customer workspaces.
- Important changes remain traceable for authorized people.
- Data backups follow a defined cadence; service recovery is maintained as a testable operational process.
- Data protection and security measures are documented contractually.
- Core product journeys undergo automated quality checks.
We discuss available approved documentation or evidence transparently as part of your review.